{"id":3543,"date":"2021-01-30T23:08:40","date_gmt":"2021-01-30T21:08:40","guid":{"rendered":"http:\/\/journals.khnu.km.ua\/vestnik\/?p=3543"},"modified":"2021-05-14T12:16:42","modified_gmt":"2021-05-14T09:16:42","slug":"%d1%96%d0%bd%d0%bd%d0%be%d0%b2%d0%b0%d1%86%d1%96%d0%b9%d0%bd%d1%96-%d0%bf%d1%96%d0%b4%d1%85%d0%be%d0%b4%d0%b8-%d0%b4%d0%be-%d0%bc%d0%be%d0%b4%d0%b5%d0%bb%d1%8e%d0%b2%d0%b0%d0%bd%d0%bd%d1%8f-%d0%b1","status":"publish","type":"post","link":"https:\/\/journals.khnu.km.ua\/vestnik\/?p=3543","title":{"rendered":"\u0406\u043d\u043d\u043e\u0432\u0430\u0446\u0456\u0439\u043d\u0456 \u043f\u0456\u0434\u0445\u043e\u0434\u0438 \u0434\u043e \u043c\u043e\u0434\u0435\u043b\u044e\u0432\u0430\u043d\u043d\u044f \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0441\u0442\u0432 \u0433\u043e\u0442\u0435\u043b\u044c\u043d\u043e-\u0440\u0435\u0441\u0442\u043e\u0440\u0430\u043d\u043d\u043e\u0433\u043e \u0433\u043e\u0441\u043f\u043e\u0434\u0430\u0440\u0441\u0442\u0432\u0430"},"content":{"rendered":"

<\/p>\n

\u0406\u041d\u041d\u041e\u0412\u0410\u0426\u0406\u0419\u041d\u0406 \u041f\u0406\u0414\u0425\u041e\u0414\u0418 \u0414\u041e \u041c\u041e\u0414\u0415\u041b\u042e\u0412\u0410\u041d\u041d\u042f \u0411\u0406\u0417\u041d\u0415\u0421-\u041f\u0420\u041e\u0426\u0415\u0421\u0406\u0412 \u041f\u0406\u0414\u041f\u0420\u0418\u0404\u041c\u0421\u0422\u0412 \u0413\u041e\u0422\u0415\u041b\u042c\u041d\u041e-\u0420\u0415\u0421\u0422\u041e\u0420\u0410\u041d\u041d\u041e\u0413\u041e \u0413\u041e\u0421\u041f\u041e\u0414\u0410\u0420\u0421\u0422\u0412\u0410<\/p>\n

INNOVATIVE APPROACHES TO MODELLING BUSINESS PROCESSES OF HOTEL AND RESTAURANT ENTERPRISES<\/p>\n

<\/a> \u0421\u0442\u043e\u0440\u0456\u043d\u043a\u0438: 151-155. \u041d\u043e\u043c\u0435\u0440: \u21165, 2020 (286)<\/strong><\/p>\n

\u0410\u0432\u0442\u043e\u0440\u0438:<\/strong>
\n\u041f\u041e\u041f\u041e\u0412\u0410 \u0421. \u042e., \u0421\u041b\u0410\u0429\u0415\u0412\u0410 \u0410. \u0412., \u0421\u0406\u041c\u0410\u041a\u041e\u0412\u0410 \u041e. \u041e., \u041f\u0423\u0421\u0406\u041a\u041e\u0412\u0410 \u041e. \u0410., \u041f\u0428\u0418\u041d\u041d\u0406\u041a \u0412. \u041e.
\n\u0414\u043e\u043d\u0435\u0446\u044c\u043a\u0438\u0439 \u043d\u0430\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0438\u0439 \u0443\u043d\u0456\u0432\u0435\u0440\u0441\u0438\u0442\u0435\u0442 \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u043a\u0438 \u0456 \u0442\u043e\u0440\u0433\u0456\u0432\u043b\u0456 \u00a0\u0456\u043c. \u041c. \u0422\u0443\u0433\u0430\u043d-\u0411\u0430\u0440\u0430\u043d\u043e\u0432\u0441\u044c\u043a\u043e\u0433\u043e<\/p>\n

POPOVA S., SLASHAVE A., SIMAKOVA O., PUSIKOVA O., PSHYNNIK V.O.
\nDonetsk National University of Economics and Trade named after Mykhailo Tugan-Baranovsky, Kryvyi Rih, Ukraine<\/p>\n

DOI<\/strong>:<\/strong>\u00a0https:\/\/www.doi.org\/10.31891\/2307-5740-2020-286-5-27<\/a>
\n\u041d\u0430\u0434\u0456\u0439\u0448\u043b\u0430 \/ Paper received :<\/strong> 19.08.2020
\n\u041d\u0430\u0434\u0440\u0443\u043a\u043e\u0432\u0430\u043d\u0430 \/ Paper Printed :<\/strong> 05.11.2020<\/p>\n

\u0410\u043d\u043e\u0442\u0430\u0446\u0456\u044f \u043c\u043e\u0432\u043e\u044e \u043e\u0440\u0438\u0433\u0456\u043d\u0430\u043b\u0443<\/strong><\/p>\n

\u0406\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u044f \u0423\u043a\u0440\u0430\u0457\u043d\u0438 \u0434\u043e \u0454\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u044c\u043a\u0438\u0445 \u0456 \u0441\u0432\u0456\u0442\u043e\u0432\u0438\u0445 \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u0447\u043d\u0438\u0445 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440 \u0441\u0442\u0432\u043e\u0440\u044e\u0454 \u0436\u043e\u0440\u0441\u0442\u043a\u0456 \u0443\u043c\u043e\u0432\u0438 \u0434\u043b\u044f \u0432\u0435\u0434\u0435\u043d\u043d\u044f \u0431\u0456\u0437\u043d\u0435\u0441\u0443 \u0432\u0456\u0442\u0447\u0438\u0437\u043d\u044f\u043d\u0438\u043c\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f\u043c\u0438. \u0417\u0430\u0441\u0442\u043e\u0441\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u043d\u043e\u0433\u043e \u043f\u0456\u0434\u0445\u043e\u0434\u0443 \u0454 \u0443\u043c\u043e\u0432\u043e\u044e \u0443\u0441\u043f\u0456\u0448\u043d\u043e\u0433\u043e \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0441\u0442\u0432\u0430 \u044f\u043a \u0431\u0430\u0437\u043e\u0432\u0430 \u043a\u043e\u043d\u0446\u0435\u043f\u0446\u0456\u044f \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u0433\u043e \u043c\u0435\u043d\u0435\u0434\u0436\u043c\u0435\u043d\u0442\u0443 \u044f\u043a\u043e\u0441\u0442\u0456. \u0417\u0433\u0456\u0434\u043d\u043e \u0437 \u0446\u0438\u043c \u043f\u0456\u0434\u0445\u043e\u0434\u043e\u043c \u0434\u0456\u044f\u043b\u044c\u043d\u0456\u0441\u0442\u044c \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0441\u0442\u0432\u0430 \u0445\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u0438\u0437\u0443\u0454\u0442\u044c\u0441\u044f \u0447\u0435\u0440\u0435\u0437 \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0438.
\n\u041e\u043f\u0438\u0441 \u0437\u0430\u0433\u0430\u043b\u044c\u043d\u043e\u0457 \u0440\u043e\u0431\u043e\u0442\u0438 \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0441\u0442\u0432\u0430 \u0442\u0430 \u0439\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 \u0454 \u0441\u043a\u043b\u0430\u0434\u043d\u0438\u043c \u0437\u0430\u0432\u0434\u0430\u043d\u043d\u044f\u043c. \u0421\u043a\u043b\u0430\u0434\u043d\u0456\u0441\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0430\u043c\u0438, \u044f\u043a\u0456 \u0456\u0441\u043d\u0443\u044e\u0442\u044c \u043d\u0430 \u0441\u0443\u0447\u0430\u0441\u043d\u0438\u0445 \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0441\u0442\u0432\u0430\u0445, \u0443\u0442\u0432\u043e\u0440\u044e\u0454 \u043e\u0431’\u0454\u043a\u0442\u0438\u0432\u043d\u0456 \u043f\u0435\u0440\u0435\u0434\u0443\u043c\u043e\u0432\u0438 \u0434\u043b\u044f \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f \u0441\u0443\u0447\u0430\u0441\u043d\u0438\u0445 \u0437\u0430\u0441\u043e\u0431\u0456\u0432 \u0434\u043b\u044f \u0457\u0445 \u043c\u043e\u0434\u0435\u043b\u044e\u0432\u0430\u043d\u043d\u044f, \u0449\u043e \u043e\u0431\u0443\u043c\u043e\u0432\u043b\u044e\u0454 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u0456\u0441\u0442\u044c \u0440\u043e\u0431\u043e\u0442\u0438.
\n\u041a\u043b\u044e\u0447\u043e\u0432\u0456 \u0441\u043b\u043e\u0432\u0430:<\/strong> \u0433\u043e\u0442\u0435\u043b\u044c\u043d\u0435 \u0433\u043e\u0441\u043f\u043e\u0434\u0430\u0440\u0441\u0442\u0432\u043e, \u043f\u043e\u0441\u043b\u0443\u0433\u0430, \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441, \u0444\u0443\u043d\u043a\u0446\u0456\u043e\u043d\u0430\u043b\u044c\u043d\u0435 \u043c\u043e\u0434\u0435\u043b\u044e\u0432\u0430\u043d\u043d\u044f.<\/p>\n

\u0420\u043e\u0437\u0448\u0438\u0440\u0435\u043d\u0430 \u0430\u043d\u043e\u0442\u0430\u0446\u0456\u044f \u0430\u043d\u0433\u043b\u0456\u0439\u0441\u044c\u043a\u043e\u044e \u043c\u043e\u0432\u043e\u044e<\/strong><\/p>\n

Today, one of the main tasks of Ukrainian hoteliers is to create a system of quality service that allows to provide competitive hotel services.
\nAn important element of the process of providing quality services is the implementation of the enterprise process approach, which is a key requirement of DSTU ISO 9001: 2009.
\nIn the process approach, any enterprise is considered as a business system, which is a cumulative connection of many business processes, the ultimate goal of which is the release of products or services.
\nIssues of ensuring the proper quality of products and services have been relevant at all times, but they became especially acute during the formation and active development of market relations in the economy. Previously, the consumer wanted quality, but now he demands it, because the saturation of the market for products and services contributes to his free choice.
\nIntegration of Ukraine to the europian and world economic patterns creates hard terms for doing business domestic companies, including for the enterprises of hotel-restaurant households. It requires mastering of new rules, that is dictated by a market economy, where that organization, that has the most modern technologies, top quality of products and services, most subzero prices and reference-points on a demanding consumer, survives. Constantly to promote the level of quality and competitiveness of the products and services, enterprise force to search new, more effective methods of analysis of activity and management an enterprise.
\nApplication of process approach in the world is examined as a successful operating of enterprise condition, as base conception of modern management of quality. According to this approach activity of enterprise is characterized through business processes. Description of general work of enterprise and his business processes is a difficult task. Complication management business processes that exist on modern enterprises, forms objective pre-conditions for the use of modern facilities for their design that stipulates actuality of work.
\nKeywords:<\/strong> hotel economy, service, business process, functional design.<\/p>\n

References<\/strong><\/p>\n

    \n
  1. Systema upravlinnia yakistiu : DSTU ISO 9001:2009 \/ DPNDI \u00abSystema\u00bb Derzhstandartu Ukrainy, 2009.<\/li>\n
  2. Kalita T.P. Processnyj pohod \u2013 chto sdelat, chtoby on stal realnostyu v organizacii \/ T.P. Kalita \/\/ Das Managment. \u2013 2010. \u2013 \u2116 10\u201312. \u2013 S. 30\u201342.<\/li>\n
  3. Novak K.A. Poniattia pro biznes-protses. Etapy ta metody matematychnoho modeliuvannia biznes-protsesiv \/ Novak K.A. \u2013 Kyiv, 2007. \u2013 20 s.<\/li>\n
  4. Repin V.V. Processnyj podhod k upravleniyu. Modelirovanie biznes processov \/ V.V. Repin, V.G. Eliferov. \u2013 M. : RIA \u00abStandarty i kachestvo\u00bb, 2004. \u2013 408 s. \u2013 ISBN 5-94938-018-5.<\/li>\n
  5. David A. Marka. Metodologiya strukturnogo analiza i proektirovaniya SADT \/ David L. Marka, Klement L. MakGouep. \u2013 M., 2007. \u2013 278 s.<\/li>\n
  6. Konverskyi A.Ie. Lohika \/ Konverskyi A.Ie. \u2013 K., 2004. \u2013 305 s.<\/li>\n
  7. Hammer M. Reinzhiniring korporacii. Manifest revolyucii v biznese \/ M. Hammer, Dzh. Champi. \u2013 Mann : Ivanov i Ferber, 2011. \u2013 288 s.<\/li>\n
  8. Razinkova M.Iu. Strukturno-funktsionalne modeliuvannia protsesu upravlinnia finansovoiu stiikistiu pidpryiemstva \/ M.Iu. Razinkova \/\/ Upravlinnia rozvytkom. \u2013 2010. \u2013 \u2116 12(88). \u2013 S. 42\u201345.<\/li>\n
  9. Kopa M.V. Strukturno-funktsionalne modeliuvannia antykryzovoho upravlinnia pidpryiemstvom za dopomohoiu CASE-zasobu BPwin \/ M.V. Kopa \/\/ Upravlinnia rozvytkom. \u2013 2011. \u2013 \u2116 23(120). \u2013 S. 49\u201352.<\/li>\n
  10. Stepanenko S.M. Metodologiya funkcionalnogo modelirovaniya processov, predusmotrennyh v standartah organizacii \/ S.M. Stepanenko \/\/ Aviacionno-kosmicheskaya tehnika i tehnologiya. \u2013 2009. \u2013 \u2116 7(64). \u2013 S. 132\u2013135.<\/li>\n
  11. Zahorovska L.H. Funktsionalne modeliuvannia protsesu vyhotovlennia tsukru na osnovi metodolohii strukturnoho analizu ta proektuvannia \/ L.H. Zahorovska, D.O. Myronets, R.O. Boiko \/\/ Skhidno-Yevropeiskyi zhurnal peredovykh tekhnolohii. \u2013 2012. \u2013 \u2116 4(60). \u2013 S. 18\u201321.<\/li>\n
  12. Pletneva N. Funkcionalnoe modelirovanie processa vnutrennego audita v sisteme menedzhmenta kachestva mashinostroitelnogo predpriyatiya \/ N. Pletneva \/\/ Menedzhment kachestva. \u2013 2012. \u2013 \u2116 3. \u2013 S. 30\u201340.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[],"_links":{"self":[{"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=\/wp\/v2\/posts\/3543"}],"collection":[{"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3543"}],"version-history":[{"count":4,"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=\/wp\/v2\/posts\/3543\/revisions"}],"predecessor-version":[{"id":6326,"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=\/wp\/v2\/posts\/3543\/revisions\/6326"}],"wp:attachment":[{"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/journals.khnu.km.ua\/vestnik\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}