ВИЗНАЧЕННЯ РИЗИКІВ ТА ЗАГРОЗ ЕКОНОМІЧНОЇ БЕЗПЕКИ СПОЖИВАЧІВ НА РИНКУ ЖИТЛОВО-КОМУНАЛЬНИХ ПОСЛУГ
DETERMINATION OF RISKS AND THREATS OF ECONOMIC SECURITY OF CONSUMERS IN THE MARKET OF HOUSING AND COMMUNAL SERVICES
Сторінки: 145-149. Номер: №2, 2020 (280)
Автори:
САВЕНКО К. С.
Харківський національний університет імені Семена Кузнеця
SAVENKO K.
Simon Kuznets Kharkiv National University of Economics
DOI: https://www.doi.org/10.31891/2307-5740-2020-280-2-27
Надійшла / Paper received : 19.03.2020
Надрукована / Paper Printed : 06.05.2020
Анотація мовою оригіналу
У роботі проаналізовано причини виникнення ризиків та загроз економічної безпеки споживачів житлово-комунальних послуг, систематизовано та класифіковано основні ризики та загрози за різними класифікаційними ознаками та розроблено рекомендації щодо підвищення рівня економічної безпеки споживачів житлово-комунальних послуг в рамках клієнто-орієнтованого управління.
Ключові слова: ризики, загрози, економічна безпека, споживачі житлово-комунальних послуг.
Розширена анотація англійською мовою
The purpose of this paper is to study the causes of risks and threats to the economic security of consumers of housing and communal services in the framework of customer-oriented management of housing and communal services. Ensuring the safety of consumers of housing and communal services is considered to be a necessary condition for the realization of interests and the safety of all housing and communal services. This statement is especially important given that in fact the consumer is at the sight of almost all types of risks and threats that accompany the process of housing and communal services. Lack of transparency in decision-making on housing and communal services of both local authorities and housing and communal services, restrictions on public access to this process, and sometimes simply lack of information pose a danger to service consumers. Transparency, accountability and integrity of public authorities and civil society will reduce the level of corruption, which directly threatens the economic security of consumers of housing and communal services. For the housing and communal sector of Ukraine’s economy, the considered and proposed innovations will allow to form a model of a specific market, which will be dominated by enterprises that take into account the economic interests of consumers and minimize the shortcomings of housing and communal services. Further research will focus on the development of methods for assessing the economic security of consumers of housing and communal services.
Key words: risks, threats, economic security, consumers of housing and communal services.
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